Privacy Policy

  1. Privacy Policy

    Kaisercraft Pty Ltd

    1. Introduction

    At Kaisercraft Pty Ltd (ABN 61 005 443 351), known as "Kaisercraft," "we," "us," or "our," we genuinely care about your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in line with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

    1. Collection of Personal Information

    We collect personal information necessary for our business functions and activities. This may include:

    • Name
    • Contact details (e.g., email address, phone number, postal address)
    • Date of birth
    • Payment details
    • Purchase history
    • Preferences and interests
    • Any other information you provide us

    We collect personal information through various means, including but not limited to:

    • Online and in-store purchases
    • Website registration and interaction
    • Social media interactions
    • Customer service inquiries
    • Subscription to our newsletters
    •  
    1. Storage of Personal Information

    We may store your information in hardcopy and/or in electronic form on computer servers that are located at our Head Office and secure offsite third-party service providers. We take steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

     

    1. Use of Personal Information

    We use your personal information to:

    • Process and manage your orders
    • Communicate with you regarding your orders, products, and services
    • Improve our products, services, and website
    • Conduct marketing and promotional activities, including but not limited to, Email and SMS marketing
    • Personalise your shopping experience
    • Respond to your inquiries and provide customer support
    • Comply with legal and regulatory obligations
    1. Disclosure of Personal Information

    Kaisercraft will not sell, rent, or trade your personal information to third parties. Our website may link to other sites, but we do not share your information with them and are not responsible for their privacy practices.

    We may need to share your personal information with third-party service providers, such as delivery providers, IT providers, service providers and partners and other consultants, but only as necessary to provide our services. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. Some of these third parties may be located outside Australia, including on overseas cloud servers. While we take reasonable steps to secure your information during transmission, please be aware of the inherent risks of internet data transmission.

    We ensure that third-party service providers use your information only as required and in compliance with the Privacy Act 1988 (Cth). We may also disclose your information to law enforcement or government bodies as legally required.

    By using our services, you consent to your information being used as described.

     

    1. Security of Personal Information

    We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.

     

    1. Access to and Correction of Personal Information

    You have the right to access and correct your personal information held by us. If you wish to access or correct your personal information, please contact us using the details provided below. We may need to verify your identity before processing your request.

     

    1. Cookies and Website Analytics

    Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you use our website and enable us to personalise your experience. You can manage your cookie preferences through your browser settings.

    We also use website analytics services to collect information about your use of our website. This helps us improve our website's functionality and content. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

     

    1. Marketing Communications

    By providing your personal information email and phone number, you consent to receiving marketing communications from us via text message and/or email.  You can opt-out of these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us. 

     

    1. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it regularly.

     

    1. Contact Us

    If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

    Kaisercraft Pty Ltd

    Sales@kaisercraft.com.au
    Phone: +61 3 5240 2000
    Address: 2 Bayldon Crt, Breakwater VIC 3219. PO Box 339, Belmont VIC 3216